Website Terms of Use
By accessing and using the Surfs Up Computing website, you agree to comply with all applicable laws and regulations. You agree not to use this site in any manner that could damage, disable, overburden, or impair our network or interfere with any other party’s use of the site.
- Information Only: This website serves as a service overview and informational resource.
- No Direct Sales: We do not offer direct e-commerce transactions through this site. All purchases and service agreements must be conducted directly with our staff.
- Updates: Content, including service descriptions and company information, may be updated or modified at any time without prior notice.
Content & Accuracy Disclaimer
While we strive for 100% accuracy, Surfs Up Computing does not guarantee that all website content is complete, current, or error-free.
- Pricing & Availability: All service offerings, hardware availability, and pricing are subject to change and will be confirmed at the time of your formal estimate or consultation.
- Decision Making: Surfs Up Computing is not responsible for actions taken based solely on the general information provided on this website.
Service Terms & Data Responsibility
Our technicians provide services based on the information provided by the customer at the time of intake.
- Pre-existing Conditions: We are not responsible for pre-existing hardware failure, hidden system issues, or “bricked” devices that occur during standard diagnostic or repair procedures.
- Data Backup: The customer is solely responsible for backing up all data, software, and files prior to service. While we take every precaution, Surfs Up Computing is not liable for data loss under any circumstances.
Remote Support Access
For your convenience, we may utilize remote access software to provide troubleshooting and ongoing IT support.
- Consent: By initiating a remote session, you grant our technicians permission to access your system for diagnostic and repair purposes only.
- Control: You maintain the right to terminate the remote session or request the removal of support software at any time.
Sales & Refund Policy
Because our systems are built to your specific technical requirements, the following policies apply:
- Custom Builds: All sales of custom-designed computer systems are final. No returns or refunds will be issued once the build process has commenced.
- Standard Hardware: For non-custom products, returns or exchanges are handled on a case-by-case basis and require prior management approval.
- Labor: Labor charges for services rendered (repairs, wiring, classes) are non-refundable.
Limitation of Liability
Surfs Up Computing shall not be held liable for any indirect, incidental, or consequential damages resulting from the use of our website, products, or services. This includes, but is not limited to, loss of business profits, system downtime, or data corruption.